1. Who can be covered?
Cover is available to Australian residents.
Single Cover - Cover for You and Dependent Children and two (2) other Unrelated Children provided they are travelling with the Insured on a Journey.
You and Your Travelling Companion Cover - Cover for You and Travelling Companion.
Family Cover - Cover for You and Spouse/Partner and Dependent Children and two (2) Unrelated Children provided they are travelling with the Insured on a Journey
Dependent Children and two (2) Unrelated Children are covered for free when the Insured purchases Single or Family cover. There is no restriction on the number of Dependent Children covered, but all Dependent Children and Unrelated Children must be named on the Policy. The maximum benefit amount We will pay for claims by You (the Insured and any other persons covered including Dependent Children and Unrelated Children) is twice the benefit shown in the Summary of Benefits table.
You must at least be eighteen (18) years old when you apply. You must not be over seventy-four (74) years of age to apply for a One-Trip policy or sixty-nine (69) years of age for an Annual policy.
2. What are the age limits?
You must at least be eighteen (18) years old when You apply and You must not be over seventy-four (74) years of age to apply for a One-Trip Policy or sixty-nine (69) years of age for an Annual Policy.
3. What is the cooling off period?
You have fourteen (14) days from the date We confirmed, electronically or in writing, that You are covered under Your Policy to decide if this insurance meets Your needs. You may cancel Your Policy simply by advising Us in writing within those fourteen (14) days to cancel it. If You do this We will refund any premiums You have paid during this period.
These cooling off rights do not apply if You have commenced the Journey or You have made or You are entitled to make a claim during this period.
4. I'm travelling next year, can I purchase travel insurance now?
One-Trip Travel Protection: You can only purchase your travel insurance up to 9 months before your journey commences.
Annual Travel Protection: Cover under your policy will commence on the day you purchase your policy. You can purchase Annual Travel Protection today and receive immediate cover under the Loss of Deposits and Cancellation Charges benefit. Alternatively you may wish to consider purchasing a One-Trip Policy.
5. When is the latest I can purchase my travel insurance?
You can purchase your travel insurance on the day your travel commences, prior to the commencement of your journey.